University of Portsmouth research confirms that after just 20 minutes of monitoring live CCTV feeds, an operator’s ability to detect critical events…
SITREP: Defining the Situation Report in Mission-Critical Operations
In a high-pressure dispatch environment, research shows cognitive overload often strikes within the first five minutes of a critical incident. When…
Modernizing the 911 Center: A Strategic Guide to Operational Intelligence in 2026
In 2024, a study of emergency communications revealed that dispatchers juggle an average of five separate screens, often missing critical field…